FAQ

Welcome to The Mayhem Society FAQ. Here you’ll find answers to common questions about ordering, production, shipping, returns, product variations, care, and more.

If you still need help, email us at hello@shopthemayhem.com.

Orders

Are your products made to order?

Many of our products are made to order, meaning production begins after your purchase is placed. This allows us to offer a wider selection of designs, products, sizes, and styles without holding unnecessary inventory.

Because items are made specifically for each order, production time is required before shipment.

Can I change my order after placing it?

If you need to make a change, please contact us as soon as possible at hello@shopthemayhem.com.

We will always try to help, but orders can move into production quickly. Once production has begun, we cannot guarantee that changes can be made.

Please carefully review your size, color, style, personalization, quantity, and shipping information before completing checkout.

Can I cancel my order?

If your order has not entered production, we may be able to cancel it. Once production has begun, cancellation may no longer be possible.

Can I combine or modify orders after checkout?

Because orders may be routed to different production partners shortly after checkout, we cannot guarantee that separate orders can be combined or modified.

Shipping

How long will my order take to arrive?

Delivery time includes both production time and shipping time.

Processing times vary depending on the product, production partner, destination, and time of year.

Estimated shipping information is provided whenever available, but delivery dates are not guaranteed.

Why are some items in my order shipping separately?

The Mayhem Society works with different trusted production and fulfillment partners depending on the product.

If your order contains multiple product types, your items may:

Ship from different locations
Arrive in separate packages
Have different tracking numbers
Arrive on different days

This is completely normal.

Why are there different shipping charges for different products?

Shipping costs vary based on product size, weight, packaging, destination, and fulfillment provider.

Larger or heavier products may have different shipping rates than smaller items, and products fulfilled from different locations may ship separately.

Will I receive tracking?

When tracking is available, you will receive a shipping confirmation once your order has been fulfilled.

Please allow some time for tracking information to update after the carrier receives your package.

What if my package is delayed?

Once a package has been transferred to the shipping carrier, delivery timing is outside of our direct control.

Delays may occur due to weather, holidays, carrier volume, transportation disruptions, or other circumstances.

If you have concerns about your shipment, please contact us and we’ll help review the available tracking information.

What if my tracking says delivered but I cannot find my package?

We recommend first checking:

Around your delivery area
With household members
With neighbors
Your building office or front desk, if applicable
Any alternate delivery locations around your property

You may also want to contact the carrier directly for additional delivery details.

If the package still cannot be located, contact us at hello@shopthemayhem.com and we’ll help however we reasonably can.

What if I entered the wrong shipping address?

Please contact us immediately.

We will try to update the address before fulfillment, but once production or shipment has begun, changes may no longer be possible.

Additional shipping charges may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.

Returns, Exchanges & Refunds

Do you accept returns?

Because many of our products are made to order specifically for each customer, we generally do not accept returns or exchanges for:

Change of mind
Ordering the wrong size
Selecting the wrong color or style
Ordering the wrong variation
Accidental purchases
Preference changes

Please review product descriptions, measurements, size information, and available options carefully before ordering.

What if my item arrives damaged, defective, or incorrect?

Please contact us if your item arrives:

Damaged
Defective
Misprinted
Incorrect
Significantly different from what you ordered

Email hello@shopthemayhem.com with your order number, a description of the issue, and clear photos of the product and packaging when applicable.

Once reviewed, we may offer a replacement, reprint, or refund, depending on the circumstances.

Do I need to return a damaged product?

Please do not send anything back before contacting us.

Because products may be fulfilled by different partners, the return address printed on your package may not be the correct return location.

Unauthorized returns may not be eligible for reimbursement.

How long do refunds take?

Approved refunds are returned to the original payment method.

After we process the refund, your bank or payment provider may require additional time before the funds appear in your account.

Products

Will my product look exactly like the website photos?

We work hard to represent our products as accurately as possible.

However, minor differences may occur due to:

Screen and monitor settings
Lighting
Printing processes
Product material
Product size
Manufacturing tolerances
Different finishes

Small variations are considered normal and are not generally considered defects.

Can artwork placement vary between products or sizes?

Yes. Different product sizes, shapes, dimensions, and manufacturing requirements may require slight adjustments to artwork placement.

We aim to maintain the overall appearance and integrity of the design while properly adapting it to each product.

Are the props shown in product photos included?

Unless specifically stated in the product description, decorative props, furniture, accessories, packaging, florals, or other styling elements shown in photographs are not included.

Only the item described in the product listing is included with your purchase.

Do you use mockups?

Some product photos may include professional digital or AI-assisted mockups to help demonstrate how a design may look in real-world settings.

Mockup environments, models, props, lighting, and decorative styling are for presentation purposes only.

The actual product details and specifications can be found within each individual listing.

Sizing & Product Details

Where can I find sizing information?

Sizing and dimensions are listed on individual product pages whenever applicable.

We strongly recommend reviewing measurements before ordering, especially for apparel, home decor, rugs, wall art, and other size-dependent products.

Are measurements exact?

Minor manufacturing tolerances can occur depending on the product.

Any known size tolerance will be listed in the individual product description when applicable.

Product Care

How should I care for my purchase?

Care instructions vary depending on the product and material.

Please follow the care instructions listed on the individual product page or included with your item.

Following the recommended care instructions will help maintain your product’s appearance and longevity.

Custom & Personalized Orders

Do you offer personalized products?

Select products may offer customization or personalization options.

Available choices will be shown directly on the product page.

Can I request a custom design?

We may accept custom design requests depending on the product, design, and current availability.

Can personalized items be returned?

Custom and personalized products are generally considered final sale unless they arrive damaged, defective, or incorrectly produced.

Please carefully review all names, dates, wording, colors, sizes, and customization details before submitting your order.

Payment & Checkout

What payment methods do you accept?

Available payment methods will be displayed securely during checkout.

Is checkout secure?

Yes. Payments are processed through secure payment providers, and payment information is handled through the checkout platform.

Do you charge sales tax?

Applicable sales tax may be calculated during checkout based on your order and delivery location.

Discounts & Promotions

Can I use more than one discount code?

Unless otherwise stated, promotional codes generally cannot be combined.

Can a discount be applied after I place my order?

Discount codes must normally be entered during checkout and cannot be applied retroactively after an order has been completed.

About The Mayhem Society

What is The Mayhem Society?

The Mayhem Society is a bold lifestyle brand creating expressive goods for people who like their style with a little personality.

Our collections blend influences including modern western, cowgirl, mystical, witchy, feminine, edgy, playful, seasonal, and statement-making aesthetics.

What types of products do you carry?

Our collections may include:

Apparel
Accessories
Phone and tech accessories
Home decor
Rugs and textiles
Kitchen goods
Stationery
Invitations and paper goods
Gifts
Seasonal collections
Personalized and specialty products

Our inventory and collections may change as new designs and products are released.

Where can I follow The Mayhem Society?

Follow along for new releases, behind-the-scenes content, collections, shop updates, and a little mayhem.

Instagram: @shopthemayhem
Facebook: The Mayhem Society
Website: shopthemayhem.com

Still Have a Question?

We’re happy to help.

Email: hello@shopthemayhem.com
Website: shopthemayhem.com

If you're contacting us about an existing order, please include your order number so we can help you more quickly.